My name is Jennifer. My mom has been a resident of The Watermark at 3030 Park for the past 4 years. My mom has Alzheimer’s disease. She came to The Watermark in their independent living and purchased the life care benefit option In 2014. Over the years, mom’s disease has progressed drastically requiring her to need more and more assistance and services. One of mom’s biggest symptoms of the disease has been her anxiety. We recently moved her into The Gardens (memory care community). We (my brothers and myself) were reluctant because we didn’t really understand the benefit to moving her and the costs were significant. We only feared the unknown and making her anxiety worse. We agreed to the move. We were also assured that because of her life care benefits, The Watermark would always be there for her and that they will work with her/the family with the finances and not to worry about that. Our minds were put to ease because of Executive Director Kristen Butler’s commitment to my mother’s well-being.
Generally, I don’t like to admit being wrong, but boy was I wrong. The staff was so helpful and accommodating handling mom’s move. I was worried, and I was out of town so it left the responsibility to the staff. They decorated mom’s room with such care and made so many personal touches that she was instantly relaxed. The Nayas who work on the floor are incredibly caring and patient and truly seem to have mom’s best interest at heart. Mom’s transition was so smooth and went better then any of us could have ever imagined. The communication between the healthcare manager (Beth Rickard) and myself is incredible. I feel that mom is in such competent and caring hands with all of the staff. I honestly used to dread my visits because of moms anxiety level, and now I love to come and see her several times a week. It is a happy environment and mom is social and relaxed. My family is grateful to the staff at The Watermark for making mom’s life with this viscous and debilitating disease as good as it could possibly be.
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